FAQ

Can I bring a pet?

Only dogs are allowed in some accommodation (only 1 per rental) as well as on the pitches on the campsite side. To find out whether or not pets are allowed in your accommodation, check its description and detailed specifications as well as the rates before booking. Category 1 & 2 dogs are not allowed. Be sure to bring your pet’s up-to- date vaccination booklet with you on your stay. Pets must be kept on a lead at all times, and waste bags are available on site.

How do I book?

You can book your stay:

  • on our secure website
  • by telephone
  • by post

15€ of booking fees are to be expected if you pay by credit card and 25€ for any other means of payment.

The website displays up-to- date vacancies and rates at all times. In case of doubt, feel free to contact us directly by telephone.

Can I pay for my stay online?

Yes: you can pay for your stay online by credit card, even after booking by telephone.

Can I pay for a stay booked online using holiday cheques?

To use holiday cheques for the first payment of your booking, you have to contact us by phone (it’s not possible to it online)

Can I pay for a stay booked online by cheque?

To use French cheques for the first payment of your booking, you have to contact us by phone (it’s not possible to it online)

Can I pay for a stay booked online by bank transfer?

To do a bank transfer for the first payment of your booking, you have to contact us by phone (it’s not possible to it online)

What is tourist tax?

This is a tax levied by the local authorities (municipality, department) and collected by us on their behalf. This tax is based on the number of guests and the number of nights. It is added to the price of your stay.

Why do I have to declare all guests’ names before coming?

It is a regulatory obligation for our establishment to maintain a specific list of people present. This list also allows us to calculate the amount of tourist tax to be collected.

What are the terms of payment of the balance?

When booking, you must pay a down payment of 30% and the remaining balance must be paid one month before your arrival. If you wish to pay the total cost of your stay in several instalments, this is possible, as long as the total price of your stay is effectively paid one month before your arrival.

What payment methods are accepted?

Credit cards (Visa, Eurocard, MasterCard, etc.), cash, French cheques, holiday cheques. American Express cards are not accepted.

Is the campsite VACAF approved?

No: We are not VACAF certified.

Is the price of water and electricity included?

Yes: the price of water and electricity is included for all our accommodation as well as for pitches on the campsite side.

What does the cleaning fee include?

The cleaning package includes the cleaning of all the rooms in the mobile home, bathroom and WC. It does not include cleaning dishes and the kitchen area. It must be booked 7 days in advance. In addition, we ask you in any case at the end of your stay to clean the kitchen (refrigerator, microwave, stove, dishwasher…) and to take care to empty and defrost the refrigerator and take out the bins before leaving. If necessary, a supplement will be charged.

Is there a space for my car on my pitch?

All accommodation and pitches have a parking space directly on site or in the immediate vicinity. If you are renting a Mobile Home 4 bedrooms for 8 people, there is space for a second vehicle. On classic + pitches, an additional vehicle is allowed at a price of €5 per vehicle per night. In all other cases, the second vehicle must be parked in the car park outside of the campsite (please note, spaces are limited).

What will I find in the rentals?

All our rentals are equipped with kitchens, toilets and washrooms (except for 2-bedroom tents, which have electricity but not water, and gypsy caravans, which have no shower).

Can I hire baby equipment?

Yes: We offer various items of baby equipment  as a kit (chair, cot, bath). As stock is limited, we invite you to book your equipment before you come, when booking your stay. For hygiene reasons, sheets and mattress protectors are not provided for the cot and we invite you to bring your own.

Can I hire a refrigerator for a camping pitch?

Yes: we have refrigerators for hire for the camping pitches. We recommend that you book one before you come, when booking your stay.

Are visitors allowed?

Yes: visitors are allowed in the club from 9 am to 11 pm, against payment of a flat fee. Visitors must park in the car park outside of the campsite, report to reception upon arrival and walk into the campsite with the family you are visiting. Visitors are not allowed to access the water park and outdoor swimming pool. They must park their vehicles outside the facility.

What swimwear is allowed in the water park?

  • For men: classic swimming trunks and boxers are allowed
  • For women: classic one or two-piece swimsuits.
  • Swimming shorts, Bermuda shorts and body suits are strictly prohibited.

What time do I need to check in on the day of my arrival?

The time you can check in on the first day of your stay is specified in your order confirmation. We welcome you from 5pm for the rental and from 2 pm for the pitches.

What happens when I check out of my rental?

An inventory will be made on the day of your departure with our team to check the cleanliness of your mobile home.

For this we will ask you to prepare your accommodation (dishes washed, refrigerator emptied and defrosted, bins taken out), even if you have opted for the cleaning service.

Can I leave early in the morning on the last day?

Yes: You can leave before reception opens. However, you must notify reception at least 24 hours in advance so that we can give you directions on arranging your check-out properly.

Is there WIFI access in my accommodation?

Yes: the WIFI network (charge applies) is accessible throughout the club, including in the accommodation.

Is there a charge for WIFI?

Yes: there is a charge for WIFI network access at the club. There is also a hotspot where you can connect free of charge at the bar.

Can I bring a barbecue?

Individual coal-fired barbecues are prohibited. Only gas barbecues are allowed.

Can I arrive outside of reception opening hours?

Yes: In this case you must notify reception at least 24 hours in advance in order to organise your arrival.

Can I bring a second car?

Yes: if you are in a mobile home 4 bedrooms for 8 people, a second vehicle is included. In all other cases, the vehicle can be parked in the car park at the entrance to the establishment (limited spaces).

Do I have to wear the wristband during my stay?

Yes: the wristband lets us know that you are staying at the establishment. It gives you access to the water park as well as activities and entertainment. It must therefore be worn at all times during your stay.

Are there shops on the campsite?

Yes: all the amenities you need for a comfortable week’s holiday are available during the establishment’s opening hours: a grocery, a bar, a snack bar and a restaurant. For more details, see the your club/shops page.

Is access private?

Yes: access to the site is private and reserved for staying guests only. Outside parties (visitors) can enter the site after reporting to reception and paying the entrance fee. Visitors are not admitted to the water park.

Is the club secure?

Yes: there is a warden on site at all times. Depending on the time of year, they may be assisted by one or more security guards.

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